Associate Technical Account Manager – Tech Touch

📋 Description

• Act as a technical liaison and enhance our customer support teams.

• Engage in the onboarding process.

• Conduct quarterly health assessments and business evaluations.

• Participate in the TAM on-call rotation (during regular business hours) to assist with customer inquiries and case escalation requests.

• Refer customer issues to management when necessary.

• Utilize internal technical resources, including development engineers, knowledge bases, and other internal tools, to deliver the most effective solutions to customer problems.

• Manage support cases to guarantee that issues are resolved promptly.

⛳️ Requirements

• Bachelor’s Degree or equivalent experience.

• Proficient in working with Windows Operating Systems.

• Familiarity with enterprise web technologies, security, and advanced infrastructures.

• Exceptional customer service abilities and capacity to rapidly establish technical credibility with clients.

• Strong communication skills, both written and verbal.

• Demonstrated problem-solving capabilities.

• Team-oriented mindset.

• Dedication to customer success.

• Over 3 years of experience in Customer Success/Support/Technical Account Management within a SaaS organization (preferred).

🏝️ Benefits

• Leading compensation and equity award packages.

• Comprehensive wellness programs for both physical and mental health.

• Generous vacation and holiday policies for relaxation and recharge.

• Paid parental and adoption leave.

• Opportunities for professional development for all employees, regardless of their level or role.

• Employee Networks, local community groups, and volunteer initiatives to foster connections.

• Dynamic office culture featuring world-class amenities.

• Recognized as a Great Place to Work Certified™ globally.