Associate Technical Account Manager, SQL Advanced

This is a fully remote position, open to applicants in Mexico.

📋 Description

• The Associate Technical Account Manager (TAM) collaborates with Technical Account Managers within the Customer Success team.

• Assist the primary TAM in overseeing the health and performance of Varicent solutions for a select group of VIP customers.

• Aid users in understanding fundamental Varicent functionalities, configuration principles, and best-practice methodologies.

• Engage in the evaluation of new features, fixes, and release notes to assess their potential effects on the customer’s environment.

• Help configure Varicent solutions based on documented customer needs, under the supervision of the senior TAM.

• Compile and disseminate monthly summaries of performance, utilization, and support-related metrics.

• Examine solution usage and data trends to identify possible issues or optimization opportunities.

• Work in partnership with TAMs and internal teams to resolve errors, investigate defects, and support solution optimization initiatives.

⛳️ Requirements

• Minimum of 5 years of experience in IT Consulting and Enterprise Software Implementation.

• Previous experience with Query Based Languages and Relational Databases.

• Technical data abilities, including significant experience in SQL data manipulation and Microsoft Excel.

• Preferred: Familiarity with the Sales Performance Management domain.

• Strongly Preferred: Hands-on experience with Varicent software products (in areas such as administering, implementing, and/or supporting).

🏝️ Benefits

• Health insurance.

• Professional development opportunities.

• Flexible work arrangements.