Associate Staff Engineer, Workday HCM Functional Consultant, L1 Support

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver Level 1 functional support for Workday HCM applications.

• Diagnose and resolve issues pertaining to Core HCM.

• Execute Workday configuration updates and carry out maintenance tasks.

• Work in collaboration with HR and IT teams to collect requirements.

• Assist with Workday security administration and user provisioning.

• Oversee support queues and prioritize tickets based on their business impact.

• Conduct issue analysis and escalate complex problems to Level 2/Level 3 support.

⛳️ Requirements

• A minimum of 4 years of overall experience.

• Practical experience in providing Level 1/Level 1.5 functional support for Workday HCM.

• In-depth functional knowledge of Workday HCM modules.

• Experience in troubleshooting user-related issues in Workday.

• Hands-on expertise in Workday HCM configuration.

• Proven experience collaborating with HR and IT teams.

• Understanding of Workday security roles.

• Familiarity with IT Service Management (ITSM) processes.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent communication and stakeholder management capabilities.

• Workday certification is a plus.

🏝️ Benefits

• Health insurance.

• Opportunities for professional development.