Associate Regional Process Leader, R2R

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a regional liaison between Global Business Services, outsourced delivery partners, and local business stakeholders.

• Convert business priorities into actionable R2R delivery strategies that align with global process standards.

• Facilitate comprehensive regional service delivery performance across both outsourced and internal teams.

• Lead the daily and weekly operational rhythms, including the execution of the close calendar, volume management, throughput, capacity, and backlog oversight.

• Take ownership and ensure adherence to SLA and KPI performance across R2R.

• Identify potential risks, escalate performance concerns, and create root cause analyses along with corrective action plans.

• Serve as a point of escalation for service delivery challenges, closure delays, reconciliation discrepancies, control failures, and accounting anomalies.

• Collaborate with outsourced vendor locations to uphold staffing levels, quality benchmarks, and process controls.

• Implement and enforce global R2R process standards, policies, and governance frameworks.

• Assist in demand forecasting and capacity planning efforts.

• Guarantee that process controls, audit requirements, and financial compliance standards are implemented consistently.

• Manage exception handling and escalation frameworks.

• Discover opportunities for process enhancement, automation, and simplification.

• Aid in the transition, stabilization, and post-Day 1 onboarding processes for new scope migrations.

⛳️ Requirements

• Extensive operational knowledge of R2R processes, covering accounting closures, general ledger reconciliations, journal entries, intercompany transactions, fixed assets, and controls execution.

• Proven ability to oversee service delivery in a regional or multi-country context.

• Experience with KPI and SLA performance management, root cause analysis, and systematic escalation handling.

• Demonstrated history of managing outsourced or hybrid retained-vendor delivery models.

• Strong stakeholder management capabilities with regional finance leadership.

• Proficiency in capacity planning, workload management, and optimizing operational performance.

• Background in supporting or leading continuous improvement, automation, standardization, and process simplification initiatives.

• Excellent analytical, organizational, and problem-solving skills.

• Competence in managing competing priorities in a dynamic, matrixed environment.

• Outstanding communication and interpersonal abilities.

• Strong management and leadership skills, including the development and mentoring of team members.

• Exceptional presentation and public speaking skills.

• Independent decision-making, analytical thinking, and problem-solving capabilities.

• Ability to plan and manage projects, including resources, timelines, budgets, tasks, and responsibilities.

• Effective negotiation skills and management of outsourced relationships.

• Capacity to influence, build relationships, navigate organizational complexities, and manage conflicts.

• Broad professional and managerial skills with a solid understanding of industry practices and company policies and procedures.

• Ability to lead virtual teams effectively.

• Typically, 7 years of professional experience in Finance operations, shared services, or outsourced service delivery settings, with at least 3 years in a regional or multi-country management capacity.

• Experience managing third-party outsourced providers in SLA-driven environments is preferred.

• A Bachelor's Degree or global equivalent in Finance, Accounting, or a related field is preferred.

• An advanced degree or professional certifications such as CPA, CIMA, or PMP are preferred.

• Travel is typically less than 20%.

🏝️ Benefits

• Bonus eligibility

• Medical, Dental, and Vision Coverage

• 401K Plan with Company Match

• PTO [or sick leave if applicable]

• Paid Parental Leave

• Income Protection

• Work Life Assistance Program

• Flexible Spending Accounts

• Educational Benefits

• Worldwide Scholarship Program

• Volunteer Opportunities