Associate Partner Success Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Serve as the main point of contact for a portfolio of enterprise accounting and tax partners within your designated territory.

• Influence the manner in which firms integrate and utilize Xero within their operations.

• Participate in events and conduct workshops to ensure a steady pipeline and advancement of accounts.

• Cultivate partner relationships through a consultative approach, including face-to-face meetings, virtual consultations, workshops, and events.

• Inform partners about the complete range of Xero's features and the advantages it can offer to their practice.

⛳️ Requirements

• Experience in customer success, account management, or a consultative sales position — preferably in a SaaS, fintech, or cloud software setting.

• Demonstrated capability to oversee a portfolio of strategic relationships, effectively managing multiple partners and priorities without oversight.

• Excellent communication skills — you are adept at presenting to groups, facilitating workshops, and conducting engaging virtual consultations.

• Proficient with CRM systems (Salesforce preferred) and contemporary business productivity tools, maintaining a structured and organized approach to pipeline and account management.

• A consultative approach — you ask insightful questions, listen attentively, and customize your strategy to meet the specific needs of each partner.

• Familiarity with accounting, bookkeeping, or practice management workflows is advantageous — along with any experience in supporting multi-location enterprises or large clients.

🏝️ Benefits

• Xero's boost days

• Opportunities for in-person collaboration throughout the year.