Associate Manager, Demand Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete execution across SSP partner platforms, which includes submitting domains for approval, generating and validating placement IDs, and configuring inventory settings.

• Serve as the main point of contact for SSPs and demand partners, facilitating onboarding, troubleshooting, and continuous optimizations. Proactively follow up on requests, escalate issues as necessary, and nurture strong working relationships to ensure prompt responses.

• Implement and uphold advertiser and category blocklists across SSPs according to publisher requirements, brand safety guidelines, and performance insights.

• Analyze discrepancies in bidder performance, such as CPM, win rate, and fill rate variations. Collaborate with internal teams and external SSPs to identify issues (e.g., bid density, timeout settings, deal configurations) and apply data-driven solutions to enhance yield.

• Extract, consolidate, and scrutinize performance data across various SSP dashboards. Convert raw data into actionable insights, pinpointing trends, anomalies, and optimization opportunities.

• Manage and audit ads.txt files across publisher properties to ensure all authorized sellers are accurately represented, remove outdated entries, and maintain compliance with industry standards.

• Perform regular audits of site and partner setups to discover gaps in demand coverage, misconfigurations, or underperforming integrations.

• Keep track of changes in the programmatic landscape (e.g., privacy regulations, signal loss, new SSP capabilities). Transform industry developments into actionable recommendations that enhance performance, scalability, and compliance.

• Develop and sustain clear, standardized documentation for operational workflows, partner requirements, and troubleshooting playbooks.

⛳️ Requirements

• 1-2 years of experience in Ad tech within the digital marketing sector.

• Familiarity with programmatic advertising.

• Experience with CRM systems (Salesforce, Hubspot, ZenDesk, etc.).

• Understanding of digital media supply and demand chains.

• Proficiency in Google Docs and Microsoft Office Suite.

• Strong skills in spreadsheet management.

• Excellent written and verbal communication abilities, particularly in relation to relationship building and maintenance.

• Strong organizational and project management skills.

🏝️ Benefits

• Full-Time, Salaried Position.

• The opportunity to be part of something BIG.