Associate Learning & Development Specialist – Healthcare Call Center

This is a fully remote position, open to applicants in Montana, +4 more states.

📋 Description

• Assist in performing training needs assessments to identify skill gaps and development opportunities across different departments.

• Support the creation and revision of engaging training materials, which include presentations, participant guides, job aids, e-learning modules, and various instructional content.

• Coordinate the logistics for training sessions, encompassing scheduling, material preparation, and communication with participants and instructors.

• Facilitate introductory training sessions or segments of larger programs as directed.

• Administer and oversee the Learning Management System (LMS), which includes uploading content, tracking completions, and generating reports.

• Gather and analyze feedback from training participants to identify areas for enhancement and evaluate program effectiveness.

• Collaborate with subject matter experts (SMEs) to collect content and ensure the accuracy and relevance of training materials.

• Research and suggest new learning technologies, methodologies, and best practices to improve the learning experience.

• Assist in managing vendor relationships for external training programs and resources.

• Support the overall Learning and Development (L&D) team with various administrative tasks and projects as required.

⛳️ Requirements

• Bachelor's degree in Human Resources, Organizational Development, Education, or a related discipline.

• 1-2 years of experience in a learning and development, training, or human resources support position, preferably in a corporate setting.

• Basic understanding of adult learning principles and instructional design methodologies.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Experience in Learning Management Systems (LMS) administration is advantageous.

• Exceptional written and verbal communication skills, with the ability to present information clearly and succinctly.

• Strong organizational abilities and attention to detail, capable of managing multiple tasks simultaneously.

• Ability to work independently as well as collaboratively within a team environment.

• Demonstrated capacity to learn new technologies and adapt to evolving priorities.

• Previous experience in the healthcare or financial services industry is beneficial but not mandatory.

🏝️ Benefits

• Medical, dental, and vision coverage

• 401(k) plan with company match

• Paid time off

• Holidays

• Parental leave

• Professional development reimbursement opportunity