Associate Director – Senior Managing Consultant, Financial Services Operations & Technology

This is a fully remote position, open to applicants in United States.

📋 Description

• Drive banking transformation initiatives across consumer lending, retail banking, and payments.

• Evaluate existing operations, design future-state operating models, and create actionable implementation roadmaps.

• Oversee transformation projects, governance, and PMOs from strategic planning to execution.

• Facilitate technology-driven transformation, which includes vendor assessment, implementation, and ensuring business readiness.

• Produce high-quality client deliverables and executive-level presentations.

• Establish trusted client relationships and effectively communicate recommendations to senior stakeholders.

• Work in collaboration with our AI specialists to integrate AI-enabled strategies into consulting services.

• Contribute to business development efforts and support the ongoing growth of the practice.

• At the Associate Director level, you will also: Manage proposals, scoping, pricing, and client engagement pursuits.

• Oversee multiple simultaneous projects and the teams responsible for their delivery.

• Cultivate senior client relationships and identify avenues for expanding client engagements.

⛳️ Requirements

• Prior consulting experience in delivering business transformation for financial institutions.

• Candidates for the Associate Director position should possess experience in leading engagements and aiding business development within a consulting environment.

• Extensive expertise in one or more of the following domains: retail banking, consumer lending, or credit cards, including servicing, collections, and default management.

• Proven experience in leading large-scale transformation initiatives within regulated financial institutions, encompassing regulatory change, compliance, operational enhancement, or remediation efforts.

• Capability to work effectively across diverse functions including business, operations, technology, legal, compliance, and risk.

• Exceptional written and verbal communication skills with the ability to influence senior stakeholders.

• Willingness to travel to client locations as required.

• Preferred experience in a leading bank, lender, or financial services organization.

• Additional experience in Commercial Banking, Payments, or Wealth Management is a plus.

• Familiarity with AI tools such as Claude or ChatGPT is advantageous, but not mandatory.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.

• Engaging work environment and company culture.