Associate Director – Medical Information, Customer Management

This is a fully remote position, open to applicants in Belgium, +1 more state.

📋 Description

• Formulate precise responses to unsolicited medical and clinical inquiries from healthcare professionals, patients, clinical sites, and other healthcare organizations across Europe, the Middle East, and Africa.

• Accurately document inquiries and responses in line with SOPs, work instructions, and regulatory requirements.

• Manage adverse events and product quality complaints in accordance with company SOPs.

• Develop, review, and keep medically and scientifically accurate Medical Information documents up to date.

• Collaborate with publications and clinical development teams to enhance product knowledge.

• Conduct thorough analysis and synthesis of internal and external literature pertinent to argenx products and therapeutic areas.

• Provide support to internal teams through literature reviews and medical and scientific information.

• Maintain relevant knowledge repositories, including medical information responses and publications.

• Coordinate with Drug Safety and Quality regarding adverse events and product complaints.

• Oversee materials through the EMEA medical, legal, and regulatory review process.

• Act as the Medical Affairs liaison to cross-functional teams.

• Report directly to the Director of Medical Information.

⛳️ Requirements

• A PhD, PharmD, or equivalent healthcare qualification is required; preference for PharmD or PhD.

• A minimum of 3 years of industry experience in medical information is required.

• Experience in rare diseases is preferred.

• Familiarity with componentized content creation and content management systems is preferred.

• Experience in managing medical information vendors.

• Proficient with inquiry management systems.

• Ability to search published medical literature, assess scientific information, and craft balanced responses.

• Comprehensive understanding of medical information regulations and practices in Europe.

• Knowledge of compliance and inspection/audit readiness.

• Strong operational skills and meticulous attention to detail.

• Excellent verbal, written, and presentation communication abilities.

• Capacity to work both cross-functionally and independently.

• Fluency in English is mandatory; proficiency in one or more additional European languages is preferred.

🏝️ Benefits

• Access to short-term and long-term incentives programs.

• An inclusive environment that values equal consideration for employment.

• Opportunities for meaningful work and professional growth.