Associate Director, Customer Engagement Communications

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in developing integrated communication strategies and plans that align with Customer Engagement priorities, rooted in a comprehensive understanding of customer-centricity, the dynamics of the pharmaceutical field organization, and the latest trends in healthcare and communications.

• Aid in crafting narratives focused on change and transformation that effectively convey priorities, decisions, rationale, and progress to essential stakeholders.

• Collaborate with transformation and change teams to facilitate communications that enhance clarity and promote the adoption of new initiatives and operational methods.

• Create executive communications content to support business milestones, including talking points, executive briefs, and presentations.

• Generate associate communications that keep both field and HQ-based teams informed, engaged, and aligned.

• Provide support for communications during significant organizational meetings, such as town halls, leadership meetings, and all-field forums.

• Oversee the creation of written and visual content for internal channels, including articles, videos, and digital assets, utilizing both internal and external resources as necessary.

• Assist in managing channels and content calendars to ensure efficiency and coherence.

• Track engagement metrics and feedback to assess sentiment and continuously enhance the effectiveness of communications.

⛳️ Requirements

• A Bachelor's degree from a 4-year college or university is required, preferably in communications, public relations, journalism, or a related field.

• A minimum of 6 years of progressive experience in internal communications, executive communications, corporate communications, or similar roles.

• Proven experience in supporting senior leaders with executive-level communications.

• Demonstrated expertise in change and transformation communications.

• Experience in the pharmaceutical industry is required.

• Experience in pharmaceutical field communications is considered an advantage.

• Capability to strategically and responsibly leverage approved AI tools and programs to optimize the output of the Communications team.

🏝️ Benefits

• Health, life, and disability benefits.

• 401(k) plan with company contributions and matching.

• A generous time-off package that includes vacation, personal days, holidays, and other leaves.

• Performance-based cash incentives.