Associate Director, Content Experience – Design Standards

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and take ownership of global content experience standards across various channels, focusing on Sales and field-facing content, Email and marketing automation, as well as Web and portal experiences.

• Create and manage enterprise design systems, component libraries, and reusable templates to facilitate content creation and ensure consistent execution.

• Develop experience playbooks tailored to specific channels.

• Ensure that content generated by GenAI complies with brand and experience standards while promoting modular reuse and automation.

• Act as the UX subject matter expert for enterprise content initiatives, offering guidance to internal teams and agency partners.

• Collaborate closely with different teams to embed experience standards early in the content planning and creation process.

⛳️ Requirements

• A Bachelor's degree is required, ideally in User Experience Design, Human-Computer Interaction (HCI), Digital Design, Marketing Technology, Information Systems, Life Sciences, or a related field.

• Over 8 years of experience in content experience design, UX strategy, digital content operations, and omnichannel enablement, preferably within biotech, pharma, or other regulated sectors.

• Strong comprehension of how content experience, structure, and templates influence review efficiency, compliance outcomes, content reuse, and AI enablement.

• Demonstrated ability to standardize processes without compromising brand or regional adaptability.

• Ability to navigate ambiguity and assist organizations in evolving their operational models.

• Excellent communication and influence skills across matrixed, global teams.

• Detail-oriented with a systems-thinking approach.

• Familiarity with CMS, DAM, Veeva Vault PromoMats, and related content platforms, as well as modular content frameworks, omnichannel activation platforms, and AI-enabled content creation tools, including UX and design system tools (e.g., Figma, Adobe, or similar).

• Proficient in collaboration and documentation tools such as Teams, SharePoint, and Confluence.

🏝️ Benefits

• Medical

• Dental

• Vision

• 401(k)

• FSA/HSA

• Life Insurance

• Paid Time Off

• Wellness