Associate Director

This is a fully remote position, open to applicants in Texas.

📋 Description

• The Associate Director plays a crucial role in enabling Acumen to fulfill its mission of promoting freedom, choice, and opportunity through innovative fiscal agent solutions.

• This position is responsible for supporting the Executive Director in representing Acumen to all stakeholders across Texas.

• Engagement occurs at every level, including collaboration with state partners, local program staff, and, most importantly, our clients.

• The role may involve managing direct reports and associated supervisory duties.

• The professionalism, work ethic, and standards exhibited in this position will significantly influence the company’s reputation and ongoing success.

⛳️ Requirements

• Oversee a team, which includes both direct and indirect responsibilities such as interviewing, selecting, training, motivating, conducting performance evaluations, managing wage and salary administration, and developing objectives and procedures to ensure goal achievement.

• Stay informed about program rules, regulations, and implementation needs while being able to effectively communicate and clarify these rules to both external and internal stakeholders.

• Assist clients (employers and employees) during their enrollment process; manage related paperwork and electronic communication, which necessitates precise data entry into various databases and adherence to deadlines.

• Provide prompt and accurate day-to-day support to clients; receive, investigate, and resolve all client inquiries.

• Collaborate with the Accounts Receivable team to investigate billing issues and claims.

• Ensure compliance with all state and federal regulations, including managing all escalated issues with client families and state entities.

• Oversee the implementation and maintenance of Electronic Visit Verification, including member adoption campaigns and ensuring data aggregation accuracy.

• Coordinate with other FMS contractors and the program training contractor regarding member referrals, transfers, training requirements, and customer service responses.

• Analyze trends and address customer inquiries related to specific program or contract regulations/guidelines.

• Organize, structure, and schedule one-on-one or group training sessions to fulfill customer needs.

• Represent Acumen publicly at events such as conferences, trade shows, forums, stakeholder groups, and pre-bidders, which may require public speaking to effectively market products to the general public.

• Provide feedback from public events regarding Acumen's brand acceptance, reputation, and customer satisfaction.

• Report program statistics and information to key stakeholders through survey results and regular reporting as needed.

• Demonstrate the ability to work independently with minimal supervision.

• Maintain a flexible work schedule, including weekends, weeknights, and holidays as required.

• Perform additional work-related activities as assigned.

• All Acumen employees are expected to actively support a positive compliance-focused cybersecurity posture by familiarizing themselves with all policies, procedures, standards, and guidelines, and acting accordingly.

🏝️ Benefits

• Health benefits

• Life Insurance

• 401k with matching

• Paid vacation

• Paid holidays - 16

• Sick time

• Pet insurance

• Health savings account