Associate Data-Focused Technical Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Assist the primary TAM in observing the health and performance of Varicent solutions for a portfolio of VIP clients.

• Aid in training users on fundamental Varicent functionalities, configuration principles, and best-practice methodologies.

• Engage in the review of new features, fixes, and release notes to evaluate potential impacts on the customer’s environment.

• Help configure Varicent solutions according to documented customer requirements, under the direction of the senior TAM.

• Prepare and distribute monthly summaries of performance, utilization, and support-related metrics.

• Analyze usage of solutions and data trends to identify potential issues or areas for optimization.

• Assist in executing proactive maintenance actions and enhancing solutions.

• Work alongside TAMs and internal teams to resolve errors, investigate defects, and support solution optimization initiatives.

• Discover opportunities for customer value realization and present them to the primary TAM for strategic consideration.

• Participate in customer discussions that position Varicent products as tailored solutions to process challenges, facilitating thoughtful upselling, cross-selling, and expansion efforts.

• Collaborate with the TAM team to foster sustainable customer engagement, project outcomes, and product adoption.

• Assist in planning and estimating tasks within the Technical Success journey, ensuring alignment with available customer VIP entitlements.

• Collaborate with internal stakeholders to comprehend change management processes and help recommend enhancements where suitable.

• Work with TAMs to maintain a reusable object repository.

⛳️ Requirements

• Minimum of 5 years of experience in IT Consulting and Enterprise Software Implementation.

• Previous experience with Query Based Languages and Relational Databases.

• Technical data competency, including extensive experience with SQL data manipulation and Microsoft Excel.

• Preferred: Knowledge of the Sales Performance Management domain.

• Strongly Preferred: Practical experience with Varicent software products (administering, implementing, and/or supporting).

• Basic understanding of system configurations, data models, and best practices in data integration.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off

• Remote work options