Associate Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a solid understanding of the business and technical goals of customers.

• Collaborate with customers and internal technical teams to gain insights into development, deployment, integration, and DevOps workflows.

• Ensure that customers derive value from their AutoRABIT products.

• Aid in tracking product adoption, customer satisfaction, and overall health metrics.

• Work closely with customer-facing account teams and executives to enhance overall platform success.

⛳️ Requirements

• 2-5 years of practical experience within the Salesforce development ecosystem.

• A bachelor's degree in a relevant discipline or equivalent hands-on experience.

• Basic proficiency with tools such as Salesforce, JIRA, GIT, Zoho, and/or similar customer service platforms.

• Experience in software deployments, release management, CI/CD, or DevOps methodologies.

• Familiarity with nCino is an added advantage.

🏝️ Benefits

• 100% remote work.

• 10% travel requirement.