Associate Clinical Experience Analyst – Genetic Counselor Assistant

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Provide clinical expertise and operational assistance for the rare disease customer service team at PreventionGenetics.

• Serve as a clinical liaison for both internal and external clients, addressing heightened inquiries.

• Facilitate the elevation and documentation of Unsolicited Medical Inquiries across the entire product range.

• Offer product-specific clinical training, which includes content development and collaboration with training teams.

• Work alongside laboratory and pathology teams to resolve cases and enhance processes.

• Track clinical inquiries and escalation metrics, identify trends, and support corrective and preventive measures.

• Investigate escalations to pinpoint process deficiencies and suggest retraining or workflow modifications.

• Record information in accordance with standard operating procedures.

⛳️ Requirements

• Bachelor's Degree in a relevant field; or Associate's Degree with 2 years of applicable experience; or High School Diploma or GED accompanied by 4 years of relevant experience.

• Proficient in using a mobile device, tablet, or computer screen, with the ability to type for approximately 90% of a standard working day.

• Flexibility to work weekdays, nights, weekends, and overtime as necessary.

• Availability Monday–Friday between 7:00 AM and 7:00 PM CST, with weekly rotating shifts.

• Capability to sit continuously for extended periods and use a keyboard for at least 50% of the workday.

🏝️ Benefits

• Hourly base pay ranging from $22.45 to $44.85.

• Full-time employment status.

• Opportunity for remote work.

• No travel obligations required.