Associate Claim Rep, Outside Property

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Engage actively in organized training sessions covering insurance policies, specific claim procedures, systems, and protocols, including virtual, classroom, and on-the-job training.

• Examine, investigate, and document first-party property claims under close supervision.

• Collect information from policyholders, claimants, witnesses, and third-party providers.

• Acquire skills to investigate and assess all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws, and other pertinent documents that may have an impact).

• Determine and apply coverage for property damages according to policy terms.

• Accurately establish the scope of damages for building and contents losses, which serves as a foundation for written estimates and/or computer-assisted estimates.

• Provide timely and professional communication to customers, claimants, and internal stakeholders.

• Maintain precise records of claim activities in claim management systems.

• Show openness to continuous learning, especially in AI and digital transformation.

• Adapt to new technology implementations, system upgrades, and digital tool rollouts while sustaining productivity and service quality.

• To fulfill the essential functions of this role, obtaining and maintaining Insurance License(s) and/or a UAS Remote Pilot Certification may be necessary to comply with federal, state, and Travelers requirements.

• Generally, required Insurance License(s) must be secured within three months of commencing the role, and ongoing continuing education requirements must be upheld as mandated.

• This role requires participation in our Catastrophe Response Program, which may involve deployment to assist customers in other states.

• The individual must be able to access and inspect all areas of a dwelling or structure, which is physically demanding and necessitates the ability to carry, set up, and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter confined spaces (such as attic staircases and entries, crawl spaces, etc.).

• While specific territory or daily responsibilities may not necessitate ladder climbing, the incumbent must be capable of safely climbing a ladder when responding to a catastrophe, which is a requirement of the position.

• Carry out other assigned duties.

⛳️ Requirements

• Bachelor’s Degree.

• Prior internship or work experience in customer service or insurance.

• Willingness to obtain an active adjuster license as required by state law.

• Proficient in Microsoft Office (Word, Excel, Outlook); eager to learn claims management and estimating software.

• Strong verbal and written communication skills with the capability to convey information clearly and professionally.

• Ability to exercise sound judgment and make effective decisions within established authority.

• Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

• Attention to detail and organizational skills; ability to manage multiple tasks and prioritize effectively.

• Basic conflict resolution skills; willingness to learn techniques for facilitating productive discussions and negotiations.

• Demonstrated openness to continuous learning.

🏝️ Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.

• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.

• If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.

• You are also eligible for a Pension Plan that is 100% funded by Travelers.

• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

• Wellness Program: The Travelers wellness program includes tools, discounts, and resources that empower you to achieve your wellness goals and caregiving needs. Additionally, our mental health program provides access to free professional counseling services, health coaching, and other resources to support your daily life needs.

• Volunteer Encouragement: We are deeply committed to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.