Associate Application Support Consultant, Swedish

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the initial contact for customers with inquiries related to IT and business applications.

• Deliver professional, efficient, and effective assistance for Unit4 customer cases.

• Advance issues to resolution while collaborating with colleagues and R&D teams.

• Examine, process, and document application defects.

• Identify escalation risks and coordinate additional investigative resources with the Team Leader.

• Manage customer escalations and take responsibility for complex issues.

• Keep customers informed about the progress of their issues.

• Adhere to information security requirements, business procedures, policies, and ISO standards.

• Investigate, document, and propose process improvements to enhance the customer experience.

• Spot service enhancement or chargeable activity opportunities and communicate them through the appropriate channels.

• Maintain a personal development plan focusing on product/technical knowledge and soft skills.

• Provide training and mentorship to less experienced team members.

• Collaborate effectively to support colleagues.

⛳️ Requirements

• Excellent verbal and written communication skills.

• Proficiency in English, both spoken and written.

• Proficiency in Swedish, both spoken and written.

• Strong analytical and problem-solving skills.

• A background in finance/accounting is advantageous.

• Basic knowledge of Microsoft technologies, workplace processes, and IT infrastructure.

• Outstanding customer-facing abilities and a commitment to providing exceptional service.

• Experience in finance or familiarity with financial systems is a plus.

• Previous experience in a Customer Service environment is beneficial.

• Capacity to manage time effectively, prioritize tasks, and meet deadlines.

• A friendly and professional demeanor, coupled with a positive and enthusiastic attitude.

• Ability to take initiative and work independently as well as part of a team.

• Capability to operate in a dual working environment.

• Familiarity with a Unit4 ERP module or other related modules is an asset.

• Knowledge or experience with ServiceNow and ITIL is desirable.

• May require security clearance and background checks for customer projects and access to sensitive data.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Additional great benefits.

• Opportunities for growth.

• Tools and resources for professional development.

• Access to talented colleagues, role models, and mentors.

• Sustainability initiatives, including the Environmental, Social, and Governance strategy and the Act4Good programme.

• A safe and inclusive working environment.

• Employee Resource Groups open to everyone.