Associate Account Manager – Sales

This is a fully remote position, open to applicants in Illinois, +5 more states.

📋 Description

• The Associate Account Manager will be tasked with actively managing and nurturing relationships with current customers for permanent commercial and industrial waste services within a designated territory.

• This role involves making outbound calls and handling inbound communications to maintain business with Republic Services’ smaller, less complex commercial and industrial clientele.

• Enhance the penetration within the existing customer base by promoting the complete range of Republic Services offerings.

• Successfully preserve and retain current customers by proactively reaching out to them on a daily basis.

• Acquire and uphold a comprehensive understanding of the Company's available services, various lines of business, and pricing structures.

• Address all cancellation requests in accordance with the established escalation policy.

• Engage in proactive communication or response to customers to support company pricing strategies.

• Utilize Salesforce consistently to schedule and document all activities, including calls, meetings, and proposals.

• Regularly confer with the Sales Manager to assess weekly customer retention efforts, relationship activities, progress towards goals, and the status of key customer relationships.

⛳️ Requirements

• High school diploma or G.E.D. is required.

• 0 - 2 years of customer service experience is required.

• Experience in the waste or transportation industry is preferred.

🏝️ Benefits

• Comprehensive medical benefits coverage.

• Dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability insurance.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

• Paid Time Off (PTO).