Area Installation Specialist – Exteriors

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Support the customer journey throughout the entire installation project lifecycle.

• Execute technical evaluations, assess existing conditions, and validate product specifications.

• Perform Job Site Inspections to assess work quality, conduct service provider credential checks, and engage with customers.

• Ensure that installations comply with industry construction standards while meeting or exceeding customer satisfaction.

• Address customer inquiries, manage open services, Care Tickets, jobs-on-hold, and issues related to ongoing jobs.

• Oversee changes in scope of work, additional labor needs, material requirements, and requests for changes in scope.

• Collaborate with service providers to troubleshoot issues and either approve or escalate project modifications.

• Maintain consistent communication with customers and ensure timely follow-ups.

• Guarantee proper documentation and prompt resolution of open services within the designated area.

• Utilize reporting and related systems to enhance customer experience and ensure installation accuracy.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must be legally authorized to work in the United States.

• Must successfully complete a pre-employment assessment if required.

• Bachelor's degree or an equivalent qualification in a relevant field.

• Minimum of 5 years of professional experience.

• Experience in the construction or home improvement sector is preferred.

• Previous experience managing residential home improvement installation projects is desirable.

• Excellent time management and organizational abilities.

• Strong negotiation skills.

• Solid business acumen.

• Effective problem-solving and multitasking capabilities.

• Collaborative leadership qualities with an emphasis on building partnerships.

• Capability to perform intermittent physical tasks including walking, standing, bending, climbing, and lifting materials or equipment.

• Ability to work in environments with exposure to dust, fumes, or odors.

• Willingness to travel overnight, less than 10% of the time.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Health, dental, and vision insurance options.

• Retirement savings plan with employer matching.

• Opportunities for professional development and career advancement.

• Paid time off and holidays.