Arabic-English Bilingual Healthcare Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Assist consumers by engaging thoughtfully and addressing inquiries related to their healthcare benefit requirements.

• Respond to incoming customer calls.

• Conduct investigations across various systems to resolve inquiries.

• Offer clear and precise information to guide consumers through healthcare options.

• Handle a high volume of interactions while upholding quality and professionalism.

• Adhere to a predetermined schedule, including specified breaks and lunch periods.

⛳️ Requirements

• Minimum of 6 months experience in customer service.

• Bilingual in English and Arabic.

• High school diploma or equivalent qualification.

• Strong empathy, patience, and attentiveness to customer needs.

• Comfortable using computer systems and Windows-based applications.

• A distraction-free, designated workspace at home.

• A secure, high-speed wired internet connection (minimum 25 Mbps).

🏝️ Benefits

• Paid Time Off (PTO).

• Tuition reimbursement.

• Health and wellness incentives.