AR Collections Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise daily operations and assist with all Collections initiatives by managing open receivables on designated accounts through communications via email and phone with customers to effectively enhance DSO as established by our team.

• Strive to meet targets by implementing workflows and tracking metrics daily for assigned accounts.

• Build relationships with key Accounts Payable personnel at client organizations, acting as the primary point of contact to facilitate cash collection and credit processes.

• Oversee the distribution of requests, resolve complex client issues, and handle first-level escalations, while upholding high standards of accuracy, timeliness, and professionalism.

• Tackle moderately challenging account assignments that require judgment and recommendations.

• Address general AR/AP inquiries from clients and assist in the research and resolution of any payment problems.

• Collaborate with the Credit team to establish payment schedules to collect funds on overdue accounts.

• Conduct biweekly meetings with Business Leaders to discuss the status of open receivables and provide informed recommendations.

• Cultivate and maintain effective and cooperative relationships with other departments (Credit, Account Management, Sales, Disputes, Legal, etc.) to enhance collections and resolve issues related to overdue accounts.

• Partner with the AR manager to identify opportunities for improving SOPs and processes.

• Execute Finance & Accounting month-end close procedures and participate in other ad-hoc projects as required.

⛳️ Requirements

• A minimum of 3 years of finance or accounting experience in B2B Accounts Receivable or Collections; prior startup experience is advantageous.

• Proven experience in building and managing relationships with both external and internal stakeholders.

• Exceptional attention to detail, professional communication skills (both written and verbal), and excellent follow-through abilities, with the capacity to engage tactfully, confidently, and ethically.

• A competitive and innovative drive to win over customers and internal stakeholders.

• Capability to work independently and collaboratively as part of a team while juggling multiple priorities in a fast-paced environment.

• Goal-oriented, self-motivated, proactive with outstanding organizational skills.

• Proficient in problem-solving, conducting research, and following up with clients, both external and internal.

• Ability to adjust to rapid changes typical of a startup environment.

• BA/BS degree required; an undergraduate degree in Accounting, Business, Economics, or Finance is strongly preferred.

• Advanced computer skills, including proficiency in Microsoft Office, pivot tables, V-lookups, and formulas, with the ability to interpret and analyze data and make recommendations based on findings.

• Experience with Netsuite, Tesorio, Trovata, and Stripe is a plus.

🏝️ Benefits

• Permanent remote work flexibility.

• Paid Time Off.

• Health Maintenance Organization (HMO) coverage.

• Annual performance bonuses.

• Dedicated coaches provide an additional channel of support and skill development.

• Opportunities for professional growth.