Application Support Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional frontline support by addressing customer inquiries, diagnosing software-related issues, and ensuring resolutions are both timely and empathetic.

• Collaborate effectively within the swarm support model to tackle customer problems efficiently.

• Partner closely with cross-functional teams to manage software defects, enhancement requests, and customer feedback.

⛳️ Requirements

• Over 4 years of experience in software/application support; experience with ERP or supply chain software products is a plus.

• Strong verbal and written communication abilities.

• Capability to juggle multiple tasks and adhere to tight deadlines while keeping customer satisfaction a priority.

• Exceptional analytical and troubleshooting skills.

• Demonstrated capacity to thrive in a fast-paced, high-performance team environment.

🏝️ Benefits

• Health insurance

• Retirement plans

• Flexible work arrangements

• Professional development opportunities