Application Support Specialist – EMR

This is a fully remote position, open to applicants in India.

📋 Description

• Engage with customers to enhance their EMR optimization initiatives.

• Share best practices to guarantee customer success with the EMR system.

• Execute intricate configurations to boost workflow efficiencies.

• Ensure an outstanding customer experience with every interaction.

• Deliver training to client users during the deployment phase to ease the training load on the project team.

• Offer ongoing product education for current customers.

• Raise bug fixes to the relevant personnel as necessary.

• Take proactive steps to enhance personal growth in product knowledge.

• Support the deployment team with onboarding activities.

• Up to 10% travel is required.

⛳️ Requirements

• A minimum of 2 years of experience providing customer service/support to commercial clients.

• Proficient in using and troubleshooting business applications.

• Strong written and verbal communication abilities.

• Must achieve relevant product certifications within 90 days of employment.

🏝️ Benefits

• Competitive compensation

• Comprehensive benefits package including medical/dental/vision insurance

• 401k with company match

• Unlimited Paid-Time Off

• Quarterly bonus program

• Flexible work schedule

• Remote work