Application Support Engineer – Simulation Tools

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Take full ownership and ensure operational follow-up of simulation tools (such as Ansys, Aspen Engineering Suite, StarCCM, JMP, Minitab, Arena, @Risk, and others).

• Offer advanced functional support to users, addressing issues related to application, server, and database interactions.

• Evaluate, test, and document the installation processes of complex software within end-user environments.

• Oversee and track software deployments, including inventory management, monitoring, and CMDB updates.

• Coordinate software upgrades and large-scale deployments of new version releases.

• Collaborate with the Service Desk to support and assess end-user requests.

• Manage level 2 and level 3 incidents utilizing a ticketing system (for example, Helix).

• Administer critical incidents and manage escalations effectively.

• Monitor application stability and track license usage.

• Collaborate with software vendors and internal teams to diagnose and resolve issues.

• Contribute to projects concerning industrial constraints, security, compliance, and application governance.

⛳️ Requirements

• Possess 3 to 7 years of experience in Application Support or comparable technical positions.

• Have experience in supporting technical or scientific applications, preferably simulation tools.

• Demonstrate knowledge of Windows environments, software deployment, and licensing principles.

• Exhibit strong analytical and troubleshooting abilities.

• Display effective communication skills and a user-centered approach.

• Be fluent in technical English, both written and spoken.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible working hours and remote work options.