Application Support Engineer – Ivanti, ITSM

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Provide business support for the Ivanti platform by configuring and deeply customizing it to automate processes within the Technical Directorate.

• Collaborate with key system users to implement new business processes or modify existing ones represented in the company's information system.

• Ensure technical integration and alignment of new solutions with adjacent systems.

• Maintain workflow logic, complex forms, business rules, and Service Level Agreements (SLA).

⛳️ Requirements

• A minimum of 3 years of experience in the IT field.

• At least 2 years of experience in software administration.

• Higher education.

• Skills in analysis, problem localization, and software testing.

• Ability to work with technical documentation.

• Proficiency in SQL and PL/SQL.

• Experience with Oracle and MS SQL Server databases.

• Basic knowledge of Windows and Unix operating systems.

🏝️ Benefits

• Office or remote work – the choice is yours.

• Remote onboarding.

• Performance bonuses for everyone (annual or quarterly, depending on the role).

• Employee training: numerous internal resources and programs from partners, plus a personal library.

• Health and life insurance for employees.

• Wellbeing program and corporate psychologist.

• Compensation for mobile communication expenses with Kyivstar.