Application Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Serve as the main technical point of contact between clients and various departments to address application-related issues.

• Conduct application sanity tests to verify the application's overall health.

• Collaborate with technical teams to implement application patches and upgrades.

• Oversee the resolution of support cases for designated customer inquiries.

• Work closely with Customer Support, Escalation Engineering, and Cloud Operations to pinpoint critical application problems.

⛳️ Requirements

• BA/BS degree in Computer Science or a related technical field; equivalent professional experience will also be accepted.

• Over 4 years of proven experience in supporting and troubleshooting essential commercial software applications.

• In-depth understanding of intricate technical implementations, which may encompass relational databases, networking, server configuration, single sign-on, and system administration.

• Exceptional verbal and written communication abilities.

🏝️ Benefits

• Access to technical assistance and remote troubleshooting support as part of a global 24/7 support team.

• Flexibility to undertake on-call (after-hours) shifts.

• Opportunities to develop, document, mentor, and train others in support procedures.