Application Support Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver outstanding technical support and customer service as a member of our Level 2 support team.

• Collaborate with support and development teams to address application and system-related issues.

• Develop and maintain expertise in the application process and systems pertinent to the company.

• Oversee and resolve application issues, provide updates, and conduct root cause analyses.

• Monitor all alerts associated with application and system procedures and offer proactive services.

• Foster strong professional relationships with counterparts in the engineering and customer support departments.

• Plan and execute projects of varying sizes, offering assistance with all processes under the guidance of Software Engineers.

• Conduct root cause assessments and troubleshoot all issues related to server domains and application availability.

• Work with the testing department to facilitate releases and deployments across different environments and production outputs.

• Offer support while identifying issues and preparing comprehensive documentation for all problems and solutions.

• Oversee all production systems, recommending performance optimization strategies and preparing reports for all identified issues.

• Identify and resolve issues with varying levels of complexity, from medium to high.

⛳️ Requirements

• Proficient in Microsoft IIS.

• Familiarity with database technologies, particularly Microsoft SQL Server.

• Working knowledge of IT hardware and software.

• Ability to learn and master software specific to the employer.

• Strong complex problem-solving skills.

• Effective written and verbal communication abilities.

• Customer-focused with excellent communication and reporting skills.

• Proven capability to quickly grasp technical information, processes, and applications.

• Exceptional attention to detail along with the ability to multitask and operate efficiently within a rapidly growing organization.

• Demonstrated flexibility and a proactive approach to problem-solving.

• Experience with cloud infrastructure, specifically Azure.

• Proficient in using tools like Postman for creating and saving simple and complex HTTP/s requests.

• A degree-level qualification in a technical field, such as Computer Science or Software Engineering.

• Basic understanding of programming concepts, preferably C#.

• Experience in establishing effective relationships with development teams and clients.

🏝️ Benefits

• Flexible arrangement of up to eight work-from-home days per month after the probation period.

• Opportunities for professional development.