Application Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• The primary responsibilities encompass, but are not limited to:

• User Management: Deliver technical assistance to Sales, Business Users, as well as Institutional and Retail customers, focusing on application support, API support, and network connectivity.

• Incident Management: Identify and resolve production incidents. This role requires comprehensive ownership of production issues, collaborating with various technical and business support teams, and ensuring timely escalation and resolution of incidents.

• Process Management: Assume responsibility for all release activities, engage in audit reviews, and execute BCP exercises. Ensure that Process Management adheres to ITIL best practice standards, SLAs, and client expectations.

• Operations Management: Oversee and automate application and infrastructure alerts to ensure prompt actions are taken to maintain system stability and uptime across all applications. Maintain a knowledge repository and standard operating procedure documentation.

• Continuous Improvement: Identify areas for enhancement, implement process optimizations, automate manual tasks, and elevate the service level provided to end users.

⛳️ Requirements

• A minimum of 2 years of production support experience, preferably in the Banking or Financial Services sector.

• Technical Skills: Proficiency in UNIX commands for debugging, SQL, and Bash/Python scripting. Previous experience in supporting FIX protocol and APIs is essential.

• Strong technical comprehension of Linux/Java-based systems with exposure to Cloud Technologies and DevOps tools.

• Good understanding of monitoring, visualization, and scheduling tools such as Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities.

• Service-oriented with robust incident handling and troubleshooting skills. ITIL certification is preferred.

• Excellent written and verbal communication skills in English, with the ability to engage different stakeholders and interfacing teams in a clear and concise manner.

• Required experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domains.

• Must be capable of working under high pressure, managing multiple priorities, being results-driven with attention to detail, and meeting demanding deadlines.

• Self-starter who can rapidly grasp new concepts, business areas, and technologies.

• Willingness to work shifts and provide weekend support.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Comprehensive health and wellness programs.

• Flexible work arrangements to promote work-life balance.