Application Support Engineer

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver expert-level remote management, administration, and support for Production and Demo trading exchange environments to ensure system availability and application stability.

• Carry out and oversee daily operational processes, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day activities.

• Diagnose, troubleshoot, and facilitate the resolution of production incidents. Adhere to established escalation procedures and contribute to root cause analysis and post-incident evaluations.

• Monitor application and system performance, identify bottlenecks, and apply tuning recommendations to sustain optimal exchange operations.

• Assist with version upgrades, deployments, and release validations in collaboration with Development and QA teams.

• Maintain and revise runbooks, standard operating procedures (SOPs), and operational documentation. Ensure smooth shift transitions with clear status updates.

• Engage in the investigation, implementation, and management of tools and scripts to automate, streamline, and continuously enhance operational workflows.

• Collaborate closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional challenges and support critical business initiatives.

• Monitor various partner channels, covering FCMs, TSPs, and Market Makers, while efficiently responding to queries raised in Slack or Teams.

⛳️ Requirements

• Over 5 years of experience managing or supporting mission-critical production software applications.

• Strong working knowledge of Linux server operating systems.

• Proficient in scripting and automation with Bash and/or Python.

• Hands-on experience with SQL and relational databases.

• Proven incident management and technical troubleshooting abilities.

• Solid understanding of escalation procedures and SLA-driven environments.

• Exceptional interpersonal, verbal, and written communication skills.

• Strong attention to detail and a proactive, ownership-oriented mindset.

• Willingness to work nights and weekends on occasion.

• Preferred Qualifications

• Background in financial services, fintech, or regulated exchange environments.

• Familiarity with options and futures trading markets.

• Knowledge or experience in prediction markets and sports.

• Experience with the FIX protocol and trading system applications.

• Knowledge of monitoring and observability tools such as Grafana, Zabbix, Splunk, and Logic Monitor.

• Experience with messaging and middleware systems like Kafka, AMQ, and Tomcat.

• Understanding of high availability systems and clusters.

• Hands-on experience with AWS (EC2, CloudWatch, S3, etc.).

• Familiarity with change and release management processes.

• Exposure to SFTP/file transfer workflows and monitoring.

🏝️ Benefits

• Competitive salary

• Generous annual leave entitlements, including birthday and work anniversary leave

• 401(k) plan with employer matching

• Eligibility for company-sponsored group health, dental, vision, and life/disability insurance

• Flexible work arrangements, including hybrid or remote setups

• Opportunities for career advancement through our internal mobility program that offers diverse options for employees.