Application Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Classify and document incoming application support tickets based on severity, urgency, and category.

• Address client issues by analyzing logs, executing SQL queries, and assessing application behavior.

• Prioritize and manage tickets by adhering to SLAs and escalating issues when necessary.

• Resolve tickets across at least 5 product categories with adequate depth.

• Collaborate with internal teams by escalating complex issues with comprehensive diagnostics and context.

• Improve the knowledge base by documenting solutions and developing troubleshooting procedures.

⛳️ Requirements

• 2+ years of experience in a B2B application support position.

• Strong proficiency in SQL and log analysis.

• Familiarity with ITIL or SaaS principles.

• Experience in troubleshooting application issues within distributed systems.

• An Associate Degree, Coding/Development Bootcamp Certification, or equivalent practical experience.

🏝️ Benefits

• Unlimited paid time off.

• 401(k) plan with employer match.