Application Support Consultant

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver a professional, efficient, and effective support service to Unit4 clients in resolving support cases.

• Progress each issue to resolution, collaborating with colleagues and the R&D team.

• Investigate, process, and document application defects submitted to the Application Support team.

• Proactively identify potential escalation risks and communicate them to your Team Leader.

• Address customer escalations by taking ownership of complex issues.

• Research, document, and present to the Customer Services Team Leader process enhancements that improve the customer experience.

• Take responsibility for your personal development plan, which should include both product/technical knowledge and soft skill development.

• Provide training and mentorship to less experienced team members.

⛳️ Requirements

• Excellent communication skills and fluency in English (both verbal and written).

• Basic knowledge of Microsoft technologies, workplace processes, and IT infrastructure.

• Outstanding customer-facing skills, with an understanding of and ability to implement the concept of exceptional customer service.

• Previous experience in a customer service environment is a plus.

• Demonstrates strong analytical and problem-solving skills.

• Capable of managing your time effectively to prioritize tasks and meet deadlines.

• Friendly and professional demeanor with a positive, enthusiastic approach to tasks.

• Ability to use initiative and work independently as well as part of a team.

• Strong team player.

• Capable of working in a dual working environment.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• A culture founded on trust and accountability.

• Commitment to sustainability.