Application Support Analyst

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Delivering application support for our Fleet Management Solution.

• Assisting customers located in the United Kingdom and Europe through email and phone using Zendesk.

• Taking responsibility for incidents and conducting thorough investigations to arrive at solutions.

• Adhering to SLA targets to ensure prompt resolutions.

• Accurately documenting all communications via Zendesk.

• Identifying software bugs and logging incidents with comprehensive replication steps.

⛳️ Requirements

• Demonstrated experience in technical customer support.

• Exceptional written English skills and a professional telephone manner.

• Strong familiarity with the architecture and functionality of SaaS products.

• Intermediate to advanced knowledge of Microsoft SQL and database management.

• At least 2 years of experience in application support.

🏝️ Benefits

• Competitive salary.

• Health insurance.

• Flexible working hours.

• Opportunities for professional development.