Application Integration Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a key support resource for Point-to-Point integrations and interoperability solutions.

• Oversee, prioritize, investigate, and coordinate the resolution of customer-reported issues and integration alerts.

• Leverage Salesforce, ServiceNow, Jira, and other support tools to document, track, and manage support requests and enhancement opportunities.

• Facilitate troubleshooting efforts among Product, Engineering, Operations, vendors, and customer technical teams.

• Engage in shared support rotations within the EHR Integration & Optimization team.

• Administer and coordinate integration lifecycle activities for Point-to-Point interoperability solutions.

• Assist in onboarding and implementing activities for new interoperability partners and solutions.

• Lead workflow discovery, requirements gathering, integration planning, and stakeholder discussions.

• Create, maintain, and execute documented testing scenarios, test scripts, and validation procedures for supported integrations.

• Organize testing activities and support release validation, regression testing, and implementation readiness efforts.

• Produce and maintain integration documentation, workflow diagrams, testing artifacts, support runbooks, troubleshooting guides, and implementation records.

• Document interface mappings, workflow decisions, message translations, dependencies, and operational considerations.

• Collaborate closely with Engineering, consultants, and interoperability platform resources supporting Redox, Corepoint, HL7 interfaces, APIs, and related technologies.

• Exhibit ownership by proactively coordinating stakeholders, leading discussions, documenting decisions, tracking action items, and ensuring issues progress toward resolution.

• Contribute to the ongoing improvement of support, testing, documentation, and implementation processes across the interoperability portfolio.

⛳️ Requirements

• Minimum of 3 years of experience in supporting healthcare technology, healthcare IT, interoperability solutions, laboratory systems, EHR platforms, or related healthcare applications.

• Proven experience working directly with customers, vendors, and external stakeholders.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent written and verbal communication skills.

• Exceptional organizational, documentation, and follow-up capabilities.

• Experience with ticketing, project management, and support management systems.

• Ability to juggle multiple priorities in a dynamic environment.

• Capacity to effectively collaborate across both technical and non-technical teams.

• Strong customer service orientation with a focus on issue ownership and resolution.

🏝️ Benefits

• Competitive compensation and benefits that align with local market practices.

• Opportunities for professional development.