Application Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Managing second-level support with a focus on customers in the European region.

• Resolving customer-submitted support tickets related to Agilent's enterprise software.

• Providing remote assistance to Agilent front-line service teams with customer installations and troubleshooting technical issues.

• Collaborating with internal departments (Marketing, Sales, R&D) to ensure optimal solutions for customers.

• Acting as a representative of the Support team during critical Presto incidents.

• Contributing to the enhancement of the Support team's collective knowledge base through insights gained from customer support tickets.

⛳️ Requirements

• Bachelor’s or Master’s degree, or equivalent university qualification.

• Minimum of 8 years of relevant professional experience.

• At least 4 years of experience in supervised laboratory environments (GMP, FDA 21, CFR Part 11).

• Strong understanding of the Agilent Software portfolio, particularly OpenLab CDS.

• Knowledge of Mass Hunter and MS technologies.

• Extensive knowledge and experience in the relevant field.

• Ability to work independently with strong problem-solving capabilities.

• Exceptional verbal and written communication skills.

• Proficient customer service skills and the ability to communicate effectively via WebEx/Teams.

• Familiarity with Windows OS, SQL, and Networking.

• Experience with Citrix, Terminal Services, VM, and Hyper-V.

• Experience with cloud deployment platforms such as AWS and Azure.

🏝️ Benefits

• Options for remote work.