Appliance Repair Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage with customers at their residences or workplaces, ensuring they receive a unique service experience.

• Communicate with customers to identify service issues, clarify necessary repairs, and provide estimates as required.

• Achieve or surpass key performance indicators to qualify for performance incentives.

• Expertly diagnose and repair major appliances including washers, dryers, gas/electric stoves, microwave ovens, dishwashers, and coffee makers.

• Acquire and implement knowledge of contemporary connected technology in major home appliances.

• Complete all mandatory technician competency model training and proactively strive to remain an informed expert in the repair sector.

• Operate company vehicles safely and responsibly while traveling to and from customer sites.

• Use handheld devices to update work orders in a digital format.

• Consistently provide a 5 Star customer service experience.

⛳️ Requirements

• Must possess enthusiasm and a strong focus on customer service.

• Understanding of principles and processes related to customer and personal services.

• Eagerness to learn and enhance skills.

• A valid driver's license is required.

• Must successfully pass a pre-employment drug test, criminal background check, and driver's license verification.

• Ability to read, write, and speak English (bilingual skills are advantageous).

• Must be capable of lifting or maneuvering 50 pounds.

• High school diploma or equivalent is required.

• Previous experience in appliance repair, HVAC, electrical, or related areas is preferred.

🏝️ Benefits

• Dental Insurance

• Health Insurance

• Health savings account

• Life insurance

• Paid time off

• Vision insurance (Waiting Period may Apply)