APD Claims Adjuster, Rideshare

📋 Description

• Deliver prompt, courteous, and high-quality customer service to all policyholders and claimants by answering customer inquiries, processing claims, and addressing customer requests.

• Collect necessary information from customers to initiate claims and clarify policy details, coverage options, and appropriate actions.

• Manage a portfolio of claims, set initial reserves for all potential exposures, and make adjustments as needed throughout the claims process.

• Coordinate the repair of damaged vehicles and assist with rental reimbursement.

• Identify recovery opportunities related to subrogation, salvage, and total loss situations.

• Ensure adherence to specific state regulations, policy provisions, and standard operating procedures.

• Communicate with all involved parties and negotiate suitable settlements with claimants, insured individuals, and attorneys within the approved payment authority.

• Contribute to the ongoing development of claims guidelines, best practices, and process enhancements.

• Supervise and direct outside investigative service providers while collaborating closely with clients, their counsel, and investigative services to resolve claims effectively.

• Participate in learning opportunities to enhance knowledge of personal lines claims, court rulings impacting claims functions, current claims guidelines, and policy modifications.

⛳️ Requirements

• Bachelor's degree (not having one should not deter you from applying if you meet all other qualifications).

• An active adjuster license is required: a resident state license if available, or alternatively, a Designated Home State (DHS) license.

• Must possess an active New York adjuster's license or be willing and able to obtain one.

• A minimum of 3 years of focused experience in Ride Share APD claims adjusting is required, ideally including:

• First-party comprehensive and collision claims.

• Third-party property damage and bodily injury claims.

• Total loss and liability investigations.

• Experience in Ride Share (or TNC/Livery) is necessary.

• Willingness to obtain all required licenses within 60 days, including passing state-mandated testing.

• Knowledge of state regulations, policy provisions, and standard operating procedures is essential.

• Commercial experience is preferred.

• Capability to analyze and evaluate complex data and make informed decisions based on established guidelines, policies, and procedures.

• A curious mindset and motivation for problem-solving, along with questioning the status quo.

• A strong desire to engage in learning opportunities and pursue continuous professional development.

• Willingness to travel as needed for client and claims requirements.

🏝️ Benefits

• Comprehensive health insurance package with nationwide coverage, including vision and dental.

• 401(k) retirement plan with employer matching contributions.

• Competitive paid time off (PTO) policy – we prioritize our employees' well-being and energy!

• Generous family leave policy available after 8 months of continuous employment.

• Flexibility to work from anywhere to support your work-life balance.

• Provision of an Apple laptop, a large second monitor, and any other quality-of-life equipment you may require.

• Technology that is designed to simplify your life, not complicate it!

• We value your feedback to enhance and address the long-standing challenges faced by adjusters in the claims role.

• Efforts aimed at reducing and eliminating administrative burdens from the adjuster role.

• Cultivation of a culture based on empathy, transparency, and empowerment within a remote-first environment.