APCM Operations Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership and lead the most critical cross-functional operational initiatives within the APCM business at any moment.

• Act as a bridge connecting Growth, Enrollment, Care, and Patient Success by eliminating obstacles, aligning stakeholders, and driving decision-making.

• Convert leadership priorities into organized workstreams with designated owners, timelines, and measurable outcomes.

• Assess operational inefficiencies throughout the APCM product lifecycle and create scalable solutions proactively.

• Develop and uphold operational playbooks, standard operating procedures (SOPs), and frameworks that facilitate growth without a corresponding increase in headcount.

• Collaborate with Product and Technology teams to pinpoint opportunities for automation and workflow enhancements.

• Assist in the comprehensive launch and scaling of new health system partners.

• Define and manage the key performance indicator (KPI) framework for APCM operations; create dashboards and reports that highlight actionable insights.

• Work alongside Finance and Analytics teams on capacity planning, forecasting, and business evaluations.

• Craft executive-level communications, operational assessments, and strategic updates.

• Anticipate risks and emerging issues before they escalate.

⛳️ Requirements

• A minimum of 5 years of experience in operations, strategy, consulting, or a similar field.

• A well-rounded operator who is equally adept at creating processes from the ground up, engaging with spreadsheets, and presenting to executive audiences.

• Demonstrated ability to lead cross-functional initiatives and exert influence without direct authority.

• Highly analytical, relying on data for decision-making, and capable of developing analyses independently from raw inputs to actionable recommendations.

• Comfortable navigating ambiguity, rapidly changing priorities, and environments where established procedures are not yet in place.

• Exhibit hands-on cross-functional ownership, going beyond mere analytical or presentation support, with a proven history of driving structured problem-solving to execution.

🏝️ Benefits

• A company culture focused on impact, shared growth mindset, empowerment, and integrity.

• An opportunity to contribute to enhancing the quality of life for millions of Americans.

• A unique chance to aid in the development of an exceptional product; Cadence’s in-house clinicians act as our super users and beta testers.

• Competitive salaries and quarterly performance incentives.

• Medical, dental, and vision insurance coverage.

• Generous paid time off (PTO).

• 401K plan with matching contributions.

• Access to national and local discounts through TriNet.

• Onboarding stipend for remote equipment and home office setup.

• Paid parental leave.

• Charitable donation matching program.