Analyst, Trust & Safety Operations

This is a fully remote position, open to applicants in India.

📋 Description

• Engage and coordinate with various departments to address incoming requests and manage quality escalations.

• Generate reports and provide insights into quality findings as part of quality investigations.

• Lead and/or participate in quality programs associated with suppliers and clients.

• Actively monitor and analyze internal data and statistics to identify and resolve unusual fluctuations in traffic at the supplier, client, and/or user levels.

• Provide input for the development of new tools and products.

• Consistently update product and internal documentation.

• Investigate, plan, and brainstorm enhancements to the overall quality function.

⛳️ Requirements

• A minimum of 2–3 years’ experience in the Market Research service industry is preferred.

• Enterprising, inquisitive, and eager to learn new tools and processes.

• Skilled in recognizing patterns and anomalies within data sets of varying sizes.

• Highly organized and proactive, capable of managing and advancing multiple tasks in a fast-paced setting.

• Possess a commercial mindset to comprehend the implications of actions taken.

• A collaborative team player who can communicate effectively and build trustworthy relationships with stakeholders.

• Proficient in both written and verbal English communication.

• Tech-savvy with expertise in MS Office applications.

• Proficient in Excel functions such as V-lookups, pivot tables with filtering/formulas, and de-duplication checks.

• Experience in conducting checks and validations of Market Research data.

• Capability to manipulate large files.

• Able to provide clear and concise feedback on data findings.

• Capacity to suggest necessary improvements.

• Familiarity with sampling criteria and panel management is a significant advantage.

🏝️ Benefits

• Remote work options available.

• Opportunities for employee growth and development.

• Commitment to diversity, equity, and inclusion.

• A collaborative and supportive work environment.

• Opportunities to share ideas and drive innovation.