Analyst, Measurement Success – Bilingual Spanish/English

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Assist clients who speak English and Spanish by providing clear, straightforward communication regarding brand lift methodology, product features, roadmaps, limitations, and best practices for Cint’s Measurement product suite.

• Lead professional written and verbal interactions with clients in both English and Spanish, encompassing email communication, reporting discussions, training sessions, troubleshooting, and live meetings.

• Simplify complex technical and methodological concepts into accessible, client-friendly language for bilingual stakeholders.

• Continuously develop and maintain an updated understanding of product modifications and methodological enhancements.

• Educate and engage customers in the advertising and media sectors on Cint's unique cross-platform campaign measurement software.

• Effectively delegate and manage tasks across multiple projects simultaneously while maintaining a high standard of quality with minimal supervision from management.

• Collaborate with Sales, Product, and Support teams to identify key customer challenges and advocate for product improvements as the voice of the customer internally.

• Gather and analyze data from various sources, including Cint proprietary software, Excel, Qualtrics, and Salesforce.

• Attain clients’ measurement objectives through proactive communication, ensuring all deliverables are completed accurately and on time.

• Understand and adhere to best practices and standard operating procedures to work efficiently as part of an account team, identifying project challenges, implementing solutions, and managing expectations.

• Acquire a comprehensive understanding of Cint’s measurement products and internal software to effectively implement sampling strategies for concurrent research projects.

⛳️ Requirements

• Professional fluency in both English and Spanish is essential.

• Ability to confidently conduct business, lead client discussions, and professionally communicate intricate information in both languages.

• BA/BS degree is required.

• A minimum of 1 to 3 years of experience in project management, customer success, account management, client services, or other related client-facing roles.

• Strong communication skills with a demonstrated ability to convey complex or technical information in a straightforward manner.

• Comfort with phone communication or teleconferencing with clients (Zoom, Google Meet, Teams, etc.).

• Proficient in Excel, including advanced formulas and features such as Pivot Tables and VLOOKUP.

• Advanced problem-solving and critical thinking skills.

• Strong work ethic with a self-motivated attitude and a drive to achieve goals.

• Detail-oriented self-starter eager to acquire new skills and knowledge.

• An inherent sense of accountability.

• Adaptability in the rapidly evolving market research technology landscape.

• A positive attitude and a collaborative team-player mentality.

🏝️ Benefits

• Medical, Dental, and Vision insurance options tailored to you and your family’s needs.

• 401K plan with company matching.

• Paid Time Off (PTO) and unlimited sick days.

• Remote work opportunities.

• Paid maternity and paternity leave.