Analyst III, Workforce Business Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Contribute to the development of the next generation of reporting for our Customer Experience team.

• Create PowerBI data models, automated datasets, and dynamic dashboards.

• Design SQL transformations and pipelines that produce accurate and validated reporting datasets.

• Enhance and innovate reporting solutions within the NICE Data Environment.

• Merge and reconcile data from DRIVE, CC Pulse, Genesys Cloud, Avaya, and Salesforce.

• Evaluate essential contact center metrics such as service levels, ASA, handle time, adherence, occupancy, and productivity.

• Work collaboratively with WFM and Operations partners to fulfill reporting requirements.

⛳️ Requirements

• Bachelor's Degree (from an accredited institution) or, in lieu of a degree, a High School Diploma or GED (from an accredited institution) along with 4 years of relevant work experience.

• A minimum of 5 years of relevant experience (in addition to the educational requirement).

• Strong communication skills with the capability to lead and influence others effectively.

• Aligning Performance for Success – Directing and motivating others to achieve work objectives.

• Building Partnerships – Recognizing opportunities and proactively establishing strategic relationships across areas, teams, departments, units, or organizations to support business objectives.

• Excellent analytical thinking and problem-solving abilities.

🏝️ Benefits

• Medical

• Dental

• Vision

• Life Insurance

• Short Term Disability

• Stock Purchase Plan

• Company match on 401K

• Paid Vacation

• Holidays

• Personal Days