Analyst, Digital Operations – PLM, Regulatory & R&D Systems

This is a fully remote position, open to applicants in India.

📋 Description

• Deliver daily operational and functional assistance for PLM and associated Regulatory and R&D tools.

• Serve as the primary contact for inquiries, issues, and troubleshooting related to workflows, configurations, and system behavior.

• Coordinate and escalate system-related problems with internal technology teams or external vendors as necessary.

• Assist in system releases, testing, and validation from a business process perspective.

• Support and uphold standard business processes within PLM and interconnected systems across Regulatory, R&D, PD, and Product Innovation teams.

• Aid users in comprehending system functionality, data flow, and best practices without directly managing or creating core data.

• Identify process gaps or system constraints and collaborate with stakeholders to suggest functional enhancements.

• Collaborate closely with Data, Regulatory, R&D, PD, Product Innovation, and Master Data teams to ensure systems cater to end-to-end product lifecycle requirements.

• Act as a bridge between business teams and technical teams, converting business process requirements into functional system specifications.

• Work predominantly with global stakeholders.

• Provide assistance with ad-hoc reporting requests and system inquiries related to PLM, formula, and regulatory workflows.

• Facilitate visibility into product formula and compliance statuses via system outputs and reports.

• Document system workflows, support processes, and known issues to enhance consistency and user adoption.

• Participate in continuous improvement initiatives aimed at enhancing system usability, process efficiency, and regulatory readiness.

• Compile Dossier & PIF for Regulatory Teams.

⛳️ Requirements

• Proven experience in a technical-functional or systems support role for PLM or similar enterprise business systems.

• Strong comprehension of business processes throughout the product lifecycle, ideally in cosmetics, skincare, or regulated consumer products.

• Familiarity with Regulatory, R&D, or compliance-driven workflows is highly preferred.

• Comfortable assisting users, troubleshooting issues, and working within established system configurations (not responsible for data creation or architecture).

• Strong analytical and problem-solving capabilities with a keen attention to detail.

• Effective and confident communicator, capable of collaborating across business and technical teams.

• Flexibility to work varying hours to facilitate collaboration with U.S.-based teams.

• Passion for beauty, cosmetics, or skincare is an advantage.

🏝️ Benefits

• Bonus eligibility (200% of target over the last four fiscal years).

• Equity.

• Hybrid work environment: 3 days in the office and 2 days at home.