Analista Testing QA, Salesforce

This is a fully remote position, open to applicants in Chile.

📋 Description

• The QA Analyst for Salesforce will be responsible for ensuring the functional and end-to-end quality of the solutions implemented in Salesforce Service Cloud and Sales Cloud.

• They will participate in the refinement of user stories, design and execution of test cases, documentation of evidence, defect tracking, regression testing, and support for UAT.

• Validate that the processes configured in Salesforce meet the acceptance criteria, business rules, automations, permissions, integrations, and data model defined for the project.

• Ensure that the flows between cases, opportunities, accounts, contacts, and suppliers function correctly and that the solution is ready for business use.

⛳️ Requirements

• 3 to 5 years of experience as a functional QA.

• At least 3 years of experience participating in Salesforce projects.

• Experience in designing and executing functional test cases.

• Experience in end-to-end testing.

• Experience in UAT testing.

• Experience in documenting evidence.

• Strong theoretical foundations on testing best practices, preferably ISTQB.

• Ability to analyze user stories, acceptance criteria, and Gherkin scenarios.

• Estimation of testing efforts per user story or sprint.

• Teamwork with TPO, BA, Technical Lead, Architect, Developers, and business users.

• Goal-oriented to meet the project's objectives.

• Ability to identify risks that may impact objectives, timelines, or delivery quality.

• Knowledge of agile methodologies.

• High level of attention to detail.

• Analytical thinking to understand complex business processes.

• Ability to document bugs clearly, in an actionable manner, with sufficient evidence.

• Capability to validate functional rules, technical rules, and system behavior from the end-user perspective.

• Ability to accompany UAT sessions and explain findings to functional and technical users.

• Proactivity in identifying inconsistencies between functional design, user stories, and implemented configuration.

• Functional knowledge of Salesforce Service Cloud.

• Functional knowledge of Salesforce Sales Cloud.

• Experience validating standard objects such as: Account, Contact, Case, Opportunity, User, Queue.

• Knowledge of Record Types, Page Layouts, Lightning Pages, and custom fields.

• Basic/intermediate knowledge of Flows and declarative automations.

• Knowledge of Validation Rules.

• Knowledge of Profiles, Permission Sets, Roles, and Sharing Settings.

• Knowledge of Assignment Rules, Queues, and escalation rules.

• Knowledge of Reports & Dashboards.

• Ability to validate basic integrations through functional testing and data review.

• Desirable knowledge of Entitlements, SLA, Milestones, or service processes in Service Cloud.

• Jira.

• Confluence.

• Xray for Jira.

• API LifeCycle / internal tool similar to Postman.

• Salesforce Sandbox.

• Salesforce Lightning Experience.

• Salesforce Service Cloud.

• Salesforce Sales Cloud.

• Salesforce Reports & Dashboards.

• Data Loader, desirable.

• Postman, desirable for basic API testing.

• Excel / Google Sheets for test matrices.

• Git/GitHub, desirable for consulting technical documentation or project artifacts.

🏝️ Benefits

• Contractor modality.