Analista de Suporte Técnico Júnior

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Provide customer support via chat and phone for Omie.G-Click clients.

• Conduct remote access to clients' machines.

• Develop step-by-step procedural guides in the form of images, text, or videos.

• Forward systemic issues to the Product Specialists team.

• Redirect chats or phone calls that are outside of the designated area.

⛳️ Requirements

• Preferred: Currently pursuing a higher education degree; (preferably in Accounting, Administration, Financial Management, Economics, Tax Management, etc.)

• Preferred: Knowledge of the Omie.G-Click system.

• Preferred: Proficiency in Microsoft Office Suite.

• Experience of 2 years as an intern or assistant.

🏝️ Benefits

• Flexible Benefit/VR: R$ 40.00 per working day.

• Home office assistance.

• Transportation voucher.

• Health plan with Bradesco.

• Dental plan with Amil Dental.

• Pharmacy assistance.

• Childcare assistance.

• Birthday day off.

• Access to partner gym apps.

• Partnerships with online therapy and meditation platforms.

• Discounts on educational institutions.

• English courses in the company.

• Insurance discount program.

• Swile Shop: discount platform.

• Partnership with Dell - coupons up to R$ 2,000.00.

• PPRL.

• Travel benefits.

• Life insurance.