Analista de Soporte N1

This is a fully remote position, open to applicants in Peru.

📋 Description

• Registration and management of tickets using tools such as Jira, ServiceNow, GLPI, or similar.

• First-level technical support (N1) serving as the primary point of contact for users.

• Identity management: password resets and account unlocks in Active Directory.

• Installation, configuration, and basic maintenance of hardware (PCs, laptops, peripherals).

• Network printer configuration and basic connectivity.

• Software installation and support (Windows 10/11, Microsoft Office 365, browsers).

• Email configuration (Outlook, IMAP, POP3).

• Utilization of remote access tools (AnyDesk, TeamViewer).

• Documentation of solutions, manuals, and user guides.

⛳️ Requirements

• Technical or university degree in Computing, Information Technology, Systems, or related fields.

• Minimum experience of six months.

• Registration and management of tickets using tools such as Jira, ServiceNow, GLPI, or similar.

• First-level technical support (N1) serving as the primary point of contact for users.

• Identity management: password resets and account unlocks in Active Directory.

• Installation, configuration, and basic maintenance of hardware (PCs, laptops, peripherals).

• Network printer configuration and basic connectivity.

• Software installation and support (Windows 10/11, Microsoft Office 365, browsers).

• Email configuration (Outlook, IMAP, POP3).

• Utilization of remote access tools (AnyDesk, TeamViewer).

• Adherence to SLAs and efficient ticket management.

• Documentation of solutions, manuals, and user guides.

• Desirable knowledge: Fundamentals of ITIL.

• Basic understanding of IT security (corporate antivirus).

• Management of local backups.

• Basic proficiency in Excel and Power BI.

• Personal competencies: Active listening and user orientation. Patience and empathetic interaction with non-technical users. Clear and effective communication. Organization and time management. Adaptability and handling multiple incidents.

🏝️ Benefits

• Life insurance as per law.

• Certification program.

• Wellness services (psychologist, nutritionist).

• Corporate discounts.

• Access to continuous education platform (Udemy).

• Collaborative culture with real opportunities for growth.