Analista de Serviços de TI PL

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Execute hardware and software certifications and testing, ensuring compatibility and adherence to established corporate standards.

• Monitor, analyze, and report on performance indicators (KPIs) related to IT services and internal processes.

• Manage IT assets, ensuring control, traceability, and continuous updates of the hardware and software inventory.

• Identify opportunities for continuous improvement, contributing to the optimization of IT services.

• Support the planning and execution of infrastructure projects and technological modernization initiatives.

• Develop and maintain up-to-date technical documentation for the services and solutions under your responsibility.

• Provide second-level support when necessary, in collaboration with the technical support team.

• Encourage knowledge sharing and best practices related to IT infrastructure and operations.

• Oversee the corporate device inventory, ensuring proper allocation and utilization.

• Lead the equipment replacement process for employees, based on lifecycle and identified needs.

• Adhere to and reinforce information security guidelines, aiding in protection against internal and external threats.

⛳️ Requirements

• Bachelor's degree completed in Information Technology or Administration.

• Preferred knowledge in hardware and software certification.

• Familiarity with operating systems: Windows, MacOS, and Linux.

• Experience in IT Service Management (ITIL Foundation).

• Background in Agile and Lean methodologies, such as Scrum and Kanban.

• Strong collaboration and interaction skills with diverse areas.

• Knowledge of best practices and key security technologies.

🏝️ Benefits

• Fixed 14th and 15th salaries.

• Profit sharing (based on seniority).

• Health and Dental insurance with no co-payment.

• Well-being programs with Wellhub (formerly Gympass), Nutrition, Psychology, Workplace, Massage, Running group, and local gym.

• Meal and Food vouchers – with flexibility on the percentage in VA/VR cards, without co-payment.

• Extended maternity and paternity leave.

• Childcare or nanny assistance for children up to 6 years and 11 months.

• Assistance for children with disabilities, with no age limit.

• Life insurance.

• Private pension up to 8% of salary.

• Training platform – Sicredi Aprende, offering various courses.

• 40-hour weekly schedule – utilizing a time banking system.

• Telework assistance (except for positions that are 100% on-site).