This is a fully remote position, open to applicants in Peru.

• Serve as the primary point of contact

• Log tickets in tools such as Jira or ServiceNow

• Categorize tasks according to priority

• Reset Windows passwords and unlock accounts in Active Directory

• Install peripherals (mouse, keyboard)

• Configure network printers

• Perform logical cleaning of equipment

• Students in intermediate cycles (5th year and above) or graduates in technical fields such as Computer Science or Systems

• Basic courses in computer assembly, home network configuration, and advanced user-level knowledge of Windows/Office

• Training in Excel and proficiency in Power BI

• ITIL certification

• Physical assembly and maintenance of PCs/Laptops, installation of Windows 10/11 and Office 365

• Networking: Basic email configuration (Outlook/IMAP/POP3) and printer connectivity

• Experience with remote desktop software (AnyDesk, TeamViewer)

• Basic knowledge of ticketing software (GLPI or Jira Service Management, Aranda, Service Now, Ivanti, Remedy, Proactivanet)

• 100% covered EPS insurance

• Life insurance as per law

• Certification program

• Wellbeing services (psychologist, nutritionist)

• Corporate discounts

• Access to continuous training platform (Udemy)

• Collaborative culture with real growth opportunities

• Large-scale technology projects with leading clients

Analista de Mesa de Ayuda

People also viewed