Ambulatory Care Triage RN

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Perform thorough patient evaluations and triage in accordance with evidence-based protocols and clinical guidelines.

• Address patient inquiries through both inbound and outbound calls as well as secure messaging platforms.

• Evaluate symptoms, identify suitable levels of care, and offer patient education alongside clinical advice.

• Refer urgent or complex issues to healthcare providers or relevant care team members.

• Facilitate care coordination among providers, specialists, and healthcare teams to enhance patient outcomes.

• Accurately document assessments, recommendations, and communications in electronic medical records (EMRs).

• Assist with administrative clinical tasks such as FMLA, ADA, STD/LTD documentation, and coordinating patient care activities.

• Aid in the onboarding and training of new team members through shadowing, coaching, and reinforcing best practices.

• Work in collaboration with physicians, advanced practice providers, clinical staff, and practice administrators to ensure seamless care.

• Adhere to organizational policies, HIPAA regulations, and clinical quality standards.

• Carry out other duties essential to fulfilling our mission, values, and dedication to patient-centered care.

⛳️ Requirements

• An active and unrestricted Registered Nurse license in a compact licensure state.

• At least 5 years of experience in ambulatory care, outpatient clinic, primary care, specialty practice, women's health, or nursing within a physician's office.

• Prior RN triage experience in an ambulatory or outpatient environment is highly desirable.

• Previous experience in remote nursing or telephone triage is preferred.

• Strong clinical assessment skills, critical thinking, and decision-making capabilities.

• Exceptional verbal and written communication skills, with the ability to provide empathetic patient support remotely.

• Familiarity with electronic medical records systems such as Epic, Cerner, Greenway, Athenahealth, or equivalent.

• Proficient in Microsoft Office and other standard office technologies.

• Capable of working independently while adhering to established clinical protocols and workflows.

🏝️ Benefits

• Medical Insurance

• Vision Insurance

• Dental Insurance

• Flexible Spending Account (FSA)

• Company-sponsored short- and long-term disability

• Employee Assistance Program

• Life Insurance

• Accident insurance

• Additional voluntary benefit programs for employees and their eligible dependents

• 401(k) retirement plan with company matching