Alumni Coordinator

This is a fully remote position, open to applicants in Connecticut, +12 more states.

📋 Description

• Serve as the representative for the Alumni Services Department across all 11 agencies.

• Participate in agency territorial and departmental meetings within the designated territory.

• Keep the territory informed regarding Alumni announcements.

• Collaborate and communicate with agency leadership and care teams to facilitate seamless client transitions into the Alumni Community post-discharge.

• Evaluate client tracking reports to assess alumni eligibility.

• Ensure that the discharged client information in the EMR is accurately reflected in the post-discharge tracking and engagement Salesforce dashboard.

• Organize client introductions to the Alumni Community upon request.

• Clearly articulate the details of the Alumni Community, ensuring clients are aware of eligibility criteria and guidelines.

• Conduct post-discharge follow-up calls and send informational emails.

• Collaborate with admissions when former clients or current alumni seek assistance in finding treatment or rejoining the program.

• Work alongside the communications department to gather testimonials from former clients.

• Coordinate alumni community events and meetings.

• Partner with the CaredFor team to address app-related inquiries or issues.

• Collaborate with the Business Development team when former clients seek support in locating an external provider.

⛳️ Requirements

• Minimum of one year experience working with patients in the Substance Use Disorder (SUD) sector.

• An Associate’s Degree or higher is preferred.

• Candidates must reside in CT, FL, GA, IN, KY, ME, MA, NH, OH, RI, VA, NJ, NY, or PA, TX.

• Preferred: 2 years of lived experience in sustained recovery from a Substance Use Disorder and/or personal experience with addiction involving family members or loved ones.

• Proficient in Microsoft applications, including Outlook, Teams, Excel, and Word.

• Strong familiarity with Salesforce CRM.

• Solid understanding of EMR software.

• Willingness to travel is required.

🏝️ Benefits

• Health, vision, and dental insurance through Cigna.

• Flexible Spending Account (FSA).

• Health Savings Account (HSA) with employer matching.

• Short-term disability (STD) coverage.

• Long-term disability (LTD) coverage.

• Life insurance.

• Employee Assistance Program (EAP).

• Paid Time Off (PTO) plan.

• 10 paid holidays.

• 2 paid floating holidays of your choice.

• 7 days of sick leave.

• Eligibility for certification/continuing education.

• Opportunities for leadership development.

• 1 paid day off annually for personal professional growth.

• 401(k) retirement plan with Voya.

• Commitment to diversity, equity, and inclusion.

• A supportive and evolving work environment.