Airline Customer Support Specialist, English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Become a part of Sutherland Bulgaria and represent a premier airline.

• Deliver customer support for one of the globe's leading airlines.

• Utilize your skills daily to resolve customer issues.

• Enjoy the flexibility of working from home in Sofia or Varna.

• Collaborate with a welcoming and supportive team.

⛳️ Requirements

• Proficiency in English (C1 level or above).

• Strong communication and problem-solving capabilities.

• Prior experience with airline reservation systems is a plus.

• Background in customer service is essential.

• Experience in hospitality, reservations, or the airline industry is beneficial.

• Excellent attention to detail with a customer-focused mindset.

• Capability to work independently and remotely.

• Willingness to thrive in a dynamic, multicultural setting.

🏝️ Benefits

• 21 days of paid vacation.

• Health and life insurance coverage.

• Meal vouchers.

• Continuous training and career advancement opportunities.

• A friendly, supportive team with employee recognition initiatives.