AI/ML Engineer II

This is a fully remote position, open to applicants in India.

📋 Description

• Collaborate closely with customers (either onsite or remotely) to gain a comprehensive understanding of their technical architecture, data frameworks, and business processes.

• Create, develop, and implement tailored solutions, integrations, and workflows utilizing the platform to address significant customer challenges.

• Produce high-quality production code, including APIs, data pipelines, scripts, and internal tools customized to each customer's environment.

• Serve as the technical liaison between customers and the core product/engineering team, converting insights from the field into product requirements and contributions to the roadmap.

• Quickly prototype solutions during the discovery phase, then refine them into scalable and maintainable systems.

• Troubleshoot and resolve intricate technical issues within the customer’s infrastructure and the platform.

• Collaborate with sales and customer success teams during pre-sales technical assessments, proofs of concept, and pilot programs.

• Recognize patterns across customer interactions that highlight opportunities for new product features or enhancements to platform capabilities.

• Travel to customer locations as necessary.

⛳️ Requirements

• Minimum of 4 years of experience in a software engineering, solutions engineering, or similar technical role with hands-on responsibilities.

• Proficient programming skills in at least one modern programming language (such as Python, TypeScript/JavaScript, Go, Java, etc.) and comfortable working across the technology stack.

• Experience with databases, APIs, and data integration/ETL methodologies.

• Proven ability to operate independently in ambiguous, rapidly changing situations with minimal specifications.

• Excellent communication skills - capable of articulating technical trade-offs to both engineering and business stakeholders.

• Experience in customer-facing roles or a strong interest in engaging directly with customers rather than solely managing a ticket queue.

• A builder’s mindset: adept at transitioning from concept on a whiteboard to a functional prototype to a production-ready system.

• Openness to travel (typically 20–50%, depending on the team and customer base).

• Familiarity with cloud infrastructure (AWS/GCP/Azure) and container technologies (Docker/Kubernetes).

• Background in a regulated or complex enterprise environment (such as finance, healthcare, government, or logistics).

• Previous experience in a customer-facing technical position at a startup.

• Knowledge of our specific domain (e.g., data infrastructure, AI/ML, security).

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous vacation and paid time off policies.

• Opportunities for professional development and growth.

• Flexible work arrangements to support work-life balance.

• Engaging and inclusive company culture.